Terms & Conditions

    Last Updated: May 2026

    Acceptance of Terms

    By accessing or using the website and services of Elevate Scaling & Marketing ("Elevate Scaling"), you agree to be bound by these Terms & Conditions. If you disagree with any part of the terms, you may not access the service.

    Services Overview

    Elevate Scaling provides custom growth systems, web design, local SEO, AI automation, and marketing services for local service businesses.

    Account Responsibilities

    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

    Subscription & Auto-Renewal

    Services provided by Elevate Scaling may operate on recurring subscription billing.

    Unless cancelled according to the cancellation policy, subscriptions automatically renew and payment methods on file may be charged automatically. Client agrees to maintain accurate billing information.

    Payment Failure

    If payments fail, Elevate Scaling reserves the right to:

    • pause services
    • suspend automations
    • disable software access
    • pause websites
    • suspend CRM functionality
    • suspend hosting-related systems
    • suspend phone systems
    • suspend SMS systems
    • suspend AI systems
    • disable platform access

    until payment issues are resolved.

    Chargeback Protection

    Client agrees to contact Elevate Scaling regarding disputes before initiating chargebacks. Chargebacks for completed work, setup work, software costs, domains, SMS usage, phone costs, subscription services, or recurring platform fees may be disputed with supporting documentation.

    Cancellation & Suspension

    You may cancel your subscription subject to our Cancellation Policy. We reserve the right to suspend or terminate your account at any time for violations of our Acceptable Use Policy or failure to pay.

    Domain Ownership

    If Elevate Scaling purchases a domain on behalf of a client:

    • ownership terms must be defined
    • transfer fees may apply
    • unpaid balances must be resolved prior to transfer
    • management access may change after cancellation

    Intellectual Property

    The Service and its original content (excluding content provided by you), features, and functionality are and will remain the exclusive property of Elevate Scaling & Marketing and its licensors. Client owns their business name, logos, and client-created content. Elevate Scaling retains ownership of templates, snapshots, workflows, automation systems, CRM structures, internal processes, and proprietary systems unless otherwise agreed in writing.

    No Guarantee Disclaimer

    Elevate Scaling does not guarantee specific revenue outcomes, specific lead volume, specific search rankings, Google Maps positions, business growth, booked jobs, return on investment, website traffic, conversion rates, customer acquisition rates, or SEO performance. Results depend on many factors outside company control.

    Limitation of Liability

    Elevate Scaling shall not be liable for:

    • lost profits
    • lost opportunities
    • indirect damages
    • incidental damages
    • business interruption
    • data loss
    • reputational damages
    • customer losses
    • loss of sales
    • loss of goodwill

    Maximum liability shall not exceed the amount paid for services during the previous 3 months.

    Third-Party Platform Disclaimer

    Elevate Scaling uses third-party platforms including but not limited to GoHighLevel, Stripe, Google, OpenAI, Twilio, Meta, Microsoft, Apple, domain providers, and hosting providers.

    Elevate Scaling is not responsible for outages, policy changes, suspensions, account restrictions, algorithm changes, or failures caused by third-party services.

    Force Majeure

    Elevate Scaling shall not be liable for delays caused by natural disasters, internet failures, platform outages, government actions, labor disruptions, or unforeseen events outside company control.

    Governing Law & Dispute Resolution

    These agreements shall be governed by the laws of Tennessee. Any disputes arising from services shall first attempt informal resolution. If unresolved, disputes will proceed to mediation, then arbitration before litigation where legally permitted.

    Modifications

    We reserve the right to modify or replace these Terms at any time. We will provide notice of any significant changes.

    Note: This is an informational template. Please consult with an attorney for specific legal advice regarding your business.

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